Privacy Policy

Rumi Goat Farm ("we," "us," or "our"), based in Sakrand, Sindh, Pakistan, is committed to protecting the privacy of our customers and staff. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, staff portal, staff mobile application, and related services.

1. Information We Collect

We collect the following types of information:

Customer Information

• Name and contact details (phone number, WhatsApp number)
• Order details, including livestock selections and delivery preferences
• Messages sent through our website contact form or live chat
• Delivery address and location information

Staff Information

• Staff account credentials (username and password)
• Chat messages within the staff communication system
• Task assignments and activity logs
• Device information when using the Rumi Farm Staff mobile application

Automatically Collected Information

• Basic browser and device information necessary for the website to function
• Website usage data collected through Google Analytics (page views, traffic sources, device type)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill livestock orders, including delivery coordination
• Communicate with you about your orders, inquiries, and our services
• Provide customer support through WhatsApp and our website
• Manage internal staff operations, task assignments, and team communication
• Maintain and improve our website and services
• Send order status updates and tracking information

3. Data Storage and Security

Your data is stored using Google Firebase Realtime Database, a cloud service provided by Google LLC. Firebase stores data on secure servers with encryption in transit and at rest.

We take the following measures to protect your data:

• Firebase security rules restrict access to authorized users only
• Staff accounts are authenticated before accessing any internal data
• All data is transmitted over secure HTTPS connections
• Access to customer data is limited to authorized farm staff and management

While we take reasonable precautions to protect your information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security of your data.

4. Staff Mobile Application

The Rumi Farm Staff app is an internal tool used by our team for farm management. The app:

• Requires staff authentication to access
• Stores staff login sessions locally on the device
• Communicates with our Firebase database for real-time updates
• May receive over-the-air (OTA) updates to improve functionality
• Does not collect location data, contacts, or other device data beyond what is necessary for operation

5. Cookies and Tracking

Our website uses cookies and similar technologies for the following purposes:

• Essential cookies — required for basic site functionality, such as service worker caching for offline support
• Google Analytics (GA4) — to understand how visitors use our website, including page views, traffic sources, and user engagement. This data is anonymized and used to improve our services
• Google AdSense — to display relevant advertisements on our blog pages. AdSense may use cookies to serve ads based on your browsing activity. You can opt out of personalized ads at Google Ads Settings

No personal data is shared with third-party data brokers. Advertising data is managed by Google in accordance with their privacy policies.

6. Third-Party Services

We use the following third-party services:

• Google Firebase — for data storage and real-time communication. See Firebase Privacy Policy
• WhatsApp — for customer communication. See WhatsApp Privacy Policy
• Google Analytics — for website traffic analysis. See Google Privacy Policy
• Google AdSense — for displaying advertisements on blog pages. See Google Ads Privacy
• Cloudflare — for content delivery and website security

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to any legal obligations we may have
• Withdraw consent for communication at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

8. Data Retention

We retain customer order data for as long as necessary to fulfill orders and provide ongoing support. Staff data is retained for the duration of employment. Chat messages and activity logs are retained for operational purposes and may be periodically archived or deleted. You may request deletion of your data at any time by contacting us.

9. Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.